Telecommunications
Industry Expertise: Communications
In today’s fast-paced world, Communications companies must deliver simple, engaging, and personalized B2C and B2B experiences. Pragma helps you achieve this by integrating solutions like Communications Cloud, Salesforce Field Service, Salesforce Maps, and Marketing Cloud into your business processes.
We ensure that your representatives—whether they’re at the door, in the kiosk, on the truck, or handling customer calls and chats—are equipped with the right information to create seamless and efficient customer experiences.
Our Approach
At Pragma, we take a collaborative approach, starting with an in-depth audit of your Salesforce ecosystem. By working closely with you and your key stakeholders, we ensure a deep understanding of your processes, allowing us to become a true partner in your technological operations.
From the audit, we craft a tailored roadmap to optimize your end-to-end Customer Lifecycle, guiding your journey from the first customer inquiry, through installation, and all the way to future expansions with new solutions. This strategy ensures your Salesforce ecosystem is streamlined, efficient, and aligned with your business goals.
How We Can Help
At Pragma, we combine the power of Salesforce and our expertise to support telecommunication providers throughout the entire customer lifecycle.
Increase brand awareness and promote services with personalized 1:1 customer journeys.
Build a secure, compliant ecosystem that delivers actionable customer insights in real-time.
Simplify pricing, subscription management, activations, and purchasing for both customers and representatives.
Ensure efficient repairs, deployments, and installations, getting it right the first time.
Offer exceptional, easy-to-access customer support.
Identify key opportunities for upselling and cross-selling.
Provide a comprehensive 360-degree view of each customer, enabling more informed decisions.
Service Cloud & Field Service Expertise
At Pragma, we understand that happy customers are well-supported customers. Salesforce’s Service Cloud and Field Service solutions enable your team to provide exceptional support across phone, email, chat, and in-store channels. By equipping your team with customer details, up-to-date support manuals, and pre-scripted responses, you can resolve cases quickly, the first time.
Salesforce’s Field Service tools ensure that every technician and truck is a smart investment. From site surveys to installations and repairs, these tools make sure the right team members, with the right equipment, arrive at the right time.
Whether it’s contact center improvements, entitlement and warranty management, or service dispatch, Pragma’s expertise in Salesforce Service Cloud covers it all. Let us help optimize your support processes and deliver seamless customer experiences.
