Salesforce agent force
What is Agent force?
Agentforce, a new innovation from Salesforce, enables organizations to build and manage autonomous agents for a variety of tasks across their entire business.
This low-code platform provides the foundation to create and deploy AI-powered agents, tailored to support both your team and customers.
Leveraging the Einstein Trust Layer for secure data protection, Agentforce integrates seamlessly with Salesforce’s metadata, permissions, and sharing models, pulling valuable insights from your Salesforce platform to deliver round-the-clock sales and support for both your customers and your organization.
How Can Pragma Help with Agent force?
As a trusted Salesforce Consulting Partner, Pragma’s team of certified Salesforce experts has been at the forefront of Agentforce from its inception. We don’t just offer basic Agentforce consulting and implementation – we leverage our extensive Salesforce experience to:
Optimize Agent Workflows: Streamline processes, remove bottlenecks, and improve agent productivity.
Enhance Agent Knowledge: Develop tailored training materials and leverage knowledge articles to enable faster issue resolution.
Empower Self-Service: Integrate AI chatbots and knowledge bases to allow customers to solve issues on their own, freeing up agents to tackle more complex cases.
Measure and Improve: Set up reporting and dashboards to track critical metrics, uncover trends, and continuously improve your processes.
Integrate Seamlessly: Ensure smooth integration of Agentforce with other Salesforce solutions like Sales Cloud and Service Cloud, offering a unified experience for both agents and customers.
Support Your Team: Leverage Agentforce’s AI-powered agents to assist your team with routine tasks, boosting efficiency and enhancing overall productivity.